Frequently Asked Questions
Everything you need to know about shopping with CONRADO.
What is the standard shipping timeframe?
We process orders within 1-2 business days. Standard domestic shipping typically takes 3-7 business days, while international orders may take 10-14 business days depending on customs.
How do I initiate a return or exchange?
We offer a 30-day return policy for all unworn and unwashed items with original tags attached. Simply visit our Returns Portal to generate a prepaid shipping label.
Are your garments true to size?
Most of our pieces are designed with a contemporary fit. We recommend checking the specific size chart located on each product page to ensure the perfect fit for your measurements.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment plans through Afterpay.
How can I track my order?
Once your order has shipped, you will receive an email confirmation with a tracking number and a link to monitor your package's progress in real-time.
Where are CONRADO products manufactured?
We pride ourselves on ethical production. Our collections are manufactured in certified factories that prioritize fair wages, safe working conditions, and sustainable practices.